Case Study: Leinwand’s Family Clothing Store Modernizes with QuickBooks POS
Bringing Modern POS Technology to a Family-Owned Business
Leinwand’s, a family-owned department clothing store in Elizabethtown, North Carolina, has proudly served its community since 1935. Despite decades of success, the business had never implemented a point-of-sale (POS) system, relying instead on traditional methods for sales, transactions, and inventory tracking.
As the next generation stepped into leadership, they recognized that adopting modern retail technology was essential for improving efficiency, managing inventory, and keeping pace with evolving customer expectations.
The Challenge: Moving from Traditional to Modern Retail Operations
Like many small retail businesses, Leinwand’s faced challenges in:
Managing inventory across multiple product categories without a digital system.
Keeping up with modern payment methods and customer checkout expectations.
Finding the confidence to invest in a POS system after years of manual processes.
The Certum Solutions Approach
When Michael Leinwand, a third-generation leader in the family business, began exploring options, he connected with Certum Solutions consultant Leah Swain. Leah brought years of expertise in QuickBooks Point of Sale software and retail operations consulting, helping small businesses confidently adopt new systems.
Through a hands-on consultation, Leah provided:
A three-hour guided tutorial over phone and computer.
Step-by-step answers to questions and concerns.
Real-world insight into how QuickBooks POS fits the clothing retail industry.
Client Testimonial
"Dear Katie, I want to let you know that Leah Swain is awesome!
My family has been in business since 1935. We are a small business department clothing store in Elizabethtown, North Carolina. We have never used a POS. I have been working with my family now for three years so I have been looking at ways to add more technology to our business and using more modern best practices.
With the help of Leah Swain, she gave me the confidence to take the leap of purchasing the QuickBooks POS software. We had a three hour-plus tutorial over the computer and phone. She was extremely thorough and answered several of my questions and concerns. Her experience in POS software and clothing retail sales sealed the deal for me. I plan to work with her in the future as I install my POS and input my inventory.” — Michael Leinwand
The Solution: QuickBooks Point of Sale (POS)
With Leah’s guidance, Leinwand’s chose QuickBooks POS as their modern retail solution. The software offered:
Real-time inventory management tailored to clothing and apparel.
Seamless checkout and payment processing for customers.
Integration with QuickBooks accounting software for simplified bookkeeping.
Scalability to grow with the business in the future.
Results and Impact
Thanks to Certum’s personalized consulting approach, Michael and his team gained the confidence to adopt a POS system that will:
Save time by eliminating manual sales tracking.
Reduce errors in inventory management and stock counts.
Improve the customer checkout experience.
Lay a foundation for future technology adoption in retail operations.
Why Small Retailers Trust Certum Solutions
This case highlights the impact of expert consulting combined with the right technology. For small businesses like Leinwand’s, Certum Solutions bridges the gap between tradition and technology by:
Offering personalized guidance and training.
Recommending best-fit business solutions like QuickBooks POS.
Ensuring that new technology is not just purchased, but successfully implemented and adopted.
Ready to modernize your retail operations?
Like Michael, your business can streamline sales, simplify inventory, and boost customer confidence with the right POS solution. Talk to Certum Solutions today to discover how QuickBooks Point of Sale and our expert implementation team can help you run smarter, faster, and more profitably.